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# Incident management

> [Introduced](https://gitlab.com/groups/gitlab-org/-/epics/2877) in GitLab 13.0.

Alert Management enables developers to easily discover and view the alerts
generated by their application. By surfacing alert information where the code is
being developed, efficiency and awareness can be increased.

GitLab offers solutions for handling incidents in your applications and services,
such as [setting up Prometheus alerts](#configure-prometheus-alerts),
[displaying metrics](alertdetails.md#embed-metrics-in-incidents-and-issues), and sending notifications.

## Alert notifications

### Slack Notifications

> [Introduced](https://gitlab.com/gitlab-org/gitlab/-/issues/216326) in GitLab 13.1.

You can be alerted via a Slack message when a new alert has been received.

See the [Slack Notifications Service docs](../../user/project/integrations/slack.md) for information on how to set this up.

### Notify developers of alerts

GitLab can react to the alerts triggered from your applications and services
by creating issues and alerting developers through email. By default, GitLab
sends these emails to [owners and maintainers](../../user/permissions.md) of the project.
These emails contain details of the alert, and a link for more information.

To send separate email notifications to users with
[Developer permissions](../../user/permissions.md), see
[Configure incidents](incidents.md#configure-incidents).

## Configure Prometheus alerts

You can set up Prometheus alerts in:

- [GitLab-managed Prometheus](../metrics/alerts.md) installations.
- [Self-managed Prometheus](../metrics/alerts.md#external-prometheus-instances) installations.

Prometheus alerts are created by the special Alert Bot user. You can't remove this
user, but it does not count toward your license limit.

## Configure external generic alerts

GitLab can accept alerts from any source through a generic webhook receiver. When
[configuring the generic alerts integration](generic_alerts.md),
GitLab creates a unique endpoint which receives a JSON-formatted, customizable payload.

## Integrate incidents with Slack

Slack slash commands allow you to control GitLab and view GitLab content without leaving Slack.

Learn how to [set up Slack slash commands](../../user/project/integrations/slack_slash_commands.md)
and how to [use the available slash commands](../../user/project/slash_commands.md).

## Integrate issues with Zoom

GitLab enables you to [associate a Zoom meeting with an issue](../../user/project/issues/associate_zoom_meeting.md)
for synchronous communication during incident management. After starting a Zoom
call for an incident, you can associate the conference call with an issue. Your
team members can join the Zoom call without requesting a link.
